Refund PolicyAt GoalHaat.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully.1. Eligibility for RefundYou may request a refund if:You received a damaged, defective, or wrong product.The product is missing parts or not as described.You canceled the order before it was shipped.The item is eligible under our 7-day return policy.Note: Certain product categories such as personal care items, underwear, groceries, and customized items are not eligible for return or refund due to hygiene and safety reasons.2. Time FrameYou must initiate a refund request within 7 days of receiving the product.Requests after 7 days may not be accepted.3. Refund ProcessTo request a refund:Email us at goalhaat@gmail.com or contact us at +8801714737532 with your order number and issue details.We may ask for clear photos/videos of the product for verification.Once approved, we will initiate the refund within 5-7 business days.4. Refund MethodRefunds will be processed to your original payment method (e.g., bKash, Nagad, card).If paid via Cash on Delivery (COD), you may need to provide a bKash/Nagad number for refund.
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